“The ability of the Firstlight team to go the extra mile, is what drew us to engage this company to manage our properties here in Auckland. The fact that they have a one person that looks after your property from end-to-end 24/7 makes communication for both parties so much easier. Your property manager will pick up the phone day and night and offer prompt service for any issues that may arise. This is a far cry from other management companies we have experienced who will make you wait until working hours and in some instances not even then, answer the phone. After heavy rain a severe leaking problem occurred in one of our houses, a short phone call late at night and a few hours later the problem was sorted quickly and efficiently, and severe storm damage was avoided. Thank you, Haiyan! and your team, you are a delight to work with.”
Kate and Dereck Winslow
Home owner